Frequently Asked Questions

Orders & shipping

How long until my order ships? 3–5 business days, longer during Chinese holidays.

Do you ship to my country? We ship worldwide. If checkout rejects your country, email us.

Will I pay customs? Possibly — import duties depend on your country and order value.

Are Chanhua flowers real silk? Yes, dyed silk floss over copper wire.

Is Luodian shell real? Yes, genuine freshwater mother-of-pearl.

Do kits need extra tools? No — everything needed is included.

Are instructions in English? Yes, every kit includes illustrated English instructions and video access.